Click the button below with 'register return'. Do this within 45 days after you have received your order. Indicate the reason for your return or exchange shipment. Note: always fill in the order number completely in the return portal to avoid errors.
2. Packing
Put the products you want to exchange or return in the original box or another sturdy box. Stick the return label you received on the package. Don't forget to remove your old label.
Note:always make sure to include the packing slip or another form with your name and/or order number inside the box!
3. Send your package
Make sure to bring your package to a Servicepoint within 14 days after registering your return.
4. Exchange shipment or refund
When we have received and processed your return shipment, we will arrange your exchange shipment or refund.
5. Goodies
If one or more products are returned and your order value falls below €100, the goodies must be returned. If this does not happen, the goodie will be charged. If you choose an exchange shipment, you do not have to return the goodies.
Print the return label and stick it on your package
Belgium: Servicepoint PostNL / PostBE €9.99
Return at your nearest pickup point
Print the return label and stick it on your package
MOST FREQUENTLY ASKED QUESTIONS
What if I can't print my return label?
- If you do not have a printer yourself, you can choose to return your package with DHL. In this case, you do not need a printer!
Are there products that cannot be returned?
- Yes, hygiene products cannot be returned.
What if I don't pick up my package at a service point?
- If a package is refused, or not picked up at a Pakjegemak point, the full purchase amount will be refunded minus €6.95 return costs (€9.99 return costs in Belgium).
What are the conditions for exchanging or returning?
- Register your return within 45 days of receipt for an exchange or return shipment. - The products must be in original and unused condition, returned in the original packaging, and the label must still be attached to the product. - The goodies must be returned proportionally if you return products. If this does not happen, the goodie will be charged. For an exchange shipment, you do not need to return a goodie.
What are the costs for an exchange or return shipment?
- The cost of a return shipment within the Netherlands is €6.95. The cost for a return shipment from Belgium is €7.95. - As compensation, you will receive a 15% discount code for your next order after processing your return. - No return costs will be charged for the exceptions below*:
You received a different product than you ordered
The product you ordered was received damaged
* You need to contact customer service for an exception to the return shipment.
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